Timeline

Paul Mahoney of Towson Maryland

"Thank you for the courtesies you and your people extended to us recently regarding our 95 Buick Roadmaster Wagon. A special thanks to the two of your transmission technicians, JC and Dexter, who actually walked me through our transmission problem. As in the past Jim Jennings Transmissions has again proved to be the most knowledgeable transmission experts we have ever dealt with! Your excellence and leadership has given us the peace of mind in dealing with a competent local company. As a company ourselves, with eight vehicles on the road, it is a must to keep our vehicles in top condition. We believe today that you shouldn't be in business only for the money and that the best in anything seldom goes bankrupt. Again, thank you for your great service and we want you to know that it doesn't go unnoticed."

Anthony of Durham North Carolina

"We were on our way to Philadelphia when the clutch from our Nissan Pathfinder decided to go out. I spent about an hour in a gas station parking lot trying to fix it myself not knowing what the real problem was. I then turned to the phone book and saw a huge ad for Jim Jennings Transmissions in Baltimore with their number. I called and I was truly lucky that they were there on Saturday. Gary answered and made all the arrangements to have the Pathfinder towed to their shop and he personally picked my family and I up and brought us to the airport so we could rent a car and be on our way. Then on Monday when they took apart the transmission and found out the problem, they made some adjustments to their schedule to have me done on Tuesday so I can make it back to work on Wednesday. Jim Jennings Transmissions truly are customer service oriented and very professional. There are still some great businesses left in this world and I experienced it first hand with them."

Helena Darnell of Baltimore Maryland

"Gary Jennings and the Jennings Group was a bright spot in an otherwise dark week for my family. My son, a college student, purchased a used Jeep several months ago. Since purchasing, he has had several repairs made. On Monday, he called me saying that while on the beltway, the Jeep starting to decelerate and then he heard a racing sound in the engine. It was suggested, he now had a transmission problem...horror!!!!. I called Gary Jennings at Jim Jennings Transmissions repair shop in a state of panic. Gary was so kind, he told my son to bring the Jeep over. Gary, personally drove in the Jeep with my son, and after a couple test drives, determined it not to be a transmission issue. The Jeep did need some minor repairs and they were made in a timely manner, despite the lot being crowded with cars. I would recommend Jim Jennings Transmissions in Baltimore to anyone who wanted fair, honest and timely repairs."

Chuck Cintas of Essex Maryland

"The epitome of 1st class service! I have been to Jim Jennings Transmissions in Essex many times in the past over the years and have had nothing but the most professional transmission service. The work was always on time and complete as appointed. The team of transmission repair technicians are friendly and always eager to assist with any problems I may be concerned about. Bottom line...transmission problem brought...transmission problem resolved... at a very fair and reasonable rate . I may add that the office staff is very professional, courteous, and personable. I would highly recommend them to anyone. THANKS GUYS"

Collin Edwards of Perry Hall Maryland

"While having trouble with my transmission (5R55S), I was reading online about how positive the reviews are with Jim Jennings Transmissions in Essex. I decided to take my car in and John Chalk (JC) checked it out on a test run. I was told I needed either a transmission replacement or transmission rebuild done. I chose to get the rebuild done. After the service was completed, I immediately noticed that all the troublesome problems I had before were now gone. My experience with Jim Jennings Transmissions and their team of well-trained transmission technicians from start to finish was nothing short of excellent. I would give Jim Jennings Transmissions an A for their service, quality of work, and their amazing amount of knowledge and expertise on transmissions. I was talked to as though I was part of their family. Their striving for honest, quality work truly showed with my experience on the phone and at the repair shop. I would strongly recommend Jim Jennings Transmissions to anyone else seeking transmission repair."

Alex Darnell of Baltimore Maryland

"Jim Jennings Transmissions in Baltimore provided me with EXCELLENT service! I was able to talk to someone on the phone before bringing my car to them to get an idea of what my transmission problem was. We went on a test drive to see exactly what my problem was, and computer diagnose any additional problems that I was not aware of. The service was quick, and not excruciatingly expensive. I was treated as if I had been coming to them for years. That's the way ALL repair shops should be. Jim Jennings Transmission gets 10/10 from me! Thank you all!"

Beth Woody of Nottingham Maryland

"I have been recommending Jim Jennings Transmissions to my friends and family members for the past week. Recently, my car had a transmission leak . The shop that I took it to was unable to do the transmission repair and recommended Jim Jennings Transmissions. - I am extremely pleased with how courteous the team was to me , how they kept me informed concerning the repair's progress, explained what was needed and why, promptly it was completed, and "went the extra mile" to make the entire experience easier for me."

Robbie Johnson of Baltimore Maryland

"Jim Jennings Transmission are very honest people. They could have made a lot of money from having a transmission repair. JC helped me alot. He called me back and told me to take my GMC Terrain to any GM dealer and get it fixed for nothing because my transmission was still under warranty."

Meg Stratton of Towson Maryland

"Thank you Gary and the whole Jim Jennings Family for your outstanding professional knowledge and customer service. The well-trained technicians at Jim Jennings Transmissions in Baltimore are top notch and your waiting room is nicer than most doctor's waiting rooms!"

Bob Melanson of Baltimore Maryland

"I want to take a moment and thank you for your excellent customer service. In this day and age when we don't know whom we can trust, it is refreshing to find a transmission repair shop such as yours that exemplifies honesty and integrity along with expert service. As a business owner, I need to meet with multiple clients daily and the nature of my consignment business requires me to travel to their homes to evaluate the items they wish to sell/consign. I dropped off my vehicle fully expecting to hear that I would need to have a transmission replacement or at the very least be required to pay a large sum of money to have a transmission repair. After a road test and a transmission computer diagnosis check of my vehicle, your service team technician told me that all I needed was a simple external sensor and that my car would be ready by noon for less than $200. I cannot thank you enough for your outstanding customer service. I will be happy to recommend your transmission repair shop to others as fair, honest, expert and courteous."