Questions & Answers

Tiffany of Canton Maryland

"Jim Jennings Transmissions in Essex is the best auto repair place I have been too. I wish they did more than transmissions work because I would go there for everything. They called me at 8 am to let me know my car was there safe and sound and they would call and they were going to look at my car and call me back. They called me back at 10ish and found my transmission problem and fully explained what the problem was and gave me and estimate. At 11:30 am they called me back and said the transmission problem was fixed and my car was running great. Their prices and quality are excellent. They made me feel secure and at ease by keeping me up to date about my car. When I went to pick my car up, I was greeted by 3 of the workers and they were very friendly and made me feel at home. One guy explained to me what happened with my transmission and explained it in a mechanical way. The second guy explained it to me in a non mechanic way so I have a better understanding and even showed me the damaged part off my car in explanation. The three guys explained to me how to maintain my transmission and explained what I should ask the establishment who checks and replaces my oil so I get the best service out of them. I will refer everyone to Jim Jennings Transmissions in Essex. They really made me feel at ease and the quality of work was the best I ever had at any shop. thanks jj."

Jessica H. of Dundalk Maryland

"Jim Jennings Transmissions was recommended to me by my step-father who had service there some time ago. When I had car trouble, I called JJ and Gary spoke to me over the phone. I told him the symptoms that my car was having. And he broke it down for me and told me that it could've been a number of reasons why my car was acting the way it was, so he asked me to drop off my car, they would do a computer diagnosis and someone will be in touch with me the next morning. Come to find out, it wasn't my transmission (thank god), but a fuse that was blown. The price to get it fixed was very reasonable and affordable. I would definitely pay that price again before I pay the price for a new transmission. I'm just thankful it wasn't my transmission! Ray actually worked on my car and made it better again. He kept in touch with me before each step that he took to fix my car. Thank you so much! I would definitely recommend Jim Jennings Transmissions and I would refer my friends and family as well (: You guys are awesome!"

Jim Bradley of sparrows point Maryland

"I recently had a transmission repair at Jim Jennings Transmissions. I was very satisfied with excellent and polite service. Thank you Ray for keeping me informed of the problem and transmission repair required. Highly recommend them."

Phil Blatcher of York Pennsylvania

"I didn't think it was still possible to get top notch, quality customer service anymore but, that's just what Jim Jennings Transmissions in Baltimore gives. They made me feel like I was their #1 customer. They repaired my vehicle's transmission ahead of the promised time and at a very reasonable price. My vehicle runs better then ever and all their work is under warranty. Gary and his team are the best, THANK YOU! I have been telling everyone to go to JIM JENNINGS for all their transmission repair work."

Michele R of Parkville Maryland

"My 01 Chevrolet Malibu was having transmission problems- too afraid of knowing the problem, I drove it until it couldn't go anymore. Jim Jennings Transmissions was AWESOME!!! Gary Jennings picked up my car late in the afternoon, called me the next day and told me that it only needed some transmission lines re-done (rusted through). I just KNOW if I took it anywhere else, they would have told me I needed a whole new transmission, to the tune of thousands of dollars. I will definitely be a repeat customer again if I have any transmission issues, ever!! AND their shop was super clean to boot!!"

Tim Ackerman of Baltimore Maryland

"We have had the pleasure of using Jim Jennings Transmissions three times. Their kindness and experience never faltered. Always went above and beyond to help with our transmission troubles and even took precious time to listen to our constant ranting and questions. The professionalism and amazing mechanical and customer service is at such a level they should write a manual for other clueless transmission service shops to follow. I will never hesitate to use them again in the future. Even if I just wanna know what the weather is I know they will take the time to look outside and tell me....:) Thanks, aren't enough guys..."

Anthony of Durham North Carolina

"We were on our way to Philadelphia when the clutch from our Nissan Pathfinder decided to go out. I spent about an hour in a gas station parking lot trying to fix it myself not knowing what the real problem was. I then turned to the phone book and saw a huge ad for Jim Jennings Transmissions in Baltimore with their number. I called and I was truly lucky that they were there on Saturday. Gary answered and made all the arrangements to have the Pathfinder towed to their shop and he personally picked my family and I up and brought us to the airport so we could rent a car and be on our way. Then on Monday when they took apart the transmission and found out the problem, they made some adjustments to their schedule to have me done on Tuesday so I can make it back to work on Wednesday. Jim Jennings Transmissions truly are customer service oriented and very professional. There are still some great businesses left in this world and I experienced it first hand with them."

Cheri Bachman of Baltimore Maryland

"This is the only place I will ever take my car to have work on my transmission problem. Your trained technician, John (JC) Chalk went over and above for me. He is the most HONEST, DECENT AND RESPECTFUL person I have ever dealt with. I want to thank you JC for what you did for me. I appreciate more than words could ever express!"

Arlon King of Daytona Beach Florida

"Thanks for doing such a professional and timely job on our transmission replacement. The entire team of technicians at Jim Jennings Transmissions in Baltimore treated us like family!"

William Marye of Baltimore Maryland

"Recently, my little red pickup trucks manual transmission decided to abandon me in Towson, MD. I called but my usual mechanic and told him what had happened and he told me that he refers all his transmission work to Jim Jennings so I gave Jim Jennings a call and explained to them what happened. We discussed what what parts were affected and he was actually able to give me a price right over the phone. I am familiar with what id involved and the price that he gave me was very reasonable. I also explained to them that I was being shipped out in a few days and just how important it was for me to get my truck back quickly. They came and got my truck and it it fixed and back to me one day earlier than they thought. Their staff is great and very pleasant to work with. I want to give a special THANK YOU to Ray who orchestrated everything in getting my truck fixed and back to me. Thank you all for everything."