Questions & Answers

Michael Williams of Towson Maryland

"The customer service I received from Gary and his well-trained technicians was excellent. What I most appreciated was that when I contacted Jim Jennings Transmissions, they took the time to listen to and address each of my concerns. The transmission repair and towing costs were very affordable and my car runs great! Thank you so much!"

Jim Bradley of sparrows point Maryland

"I recently had a transmission repair at Jim Jennings Transmissions. I was very satisfied with excellent and polite service. Thank you Ray for keeping me informed of the problem and transmission repair required. Highly recommend them."

Bob Melanson of Baltimore Maryland

"I want to take a moment and thank you for your excellent customer service. In this day and age when we don't know whom we can trust, it is refreshing to find a transmission repair shop such as yours that exemplifies honesty and integrity along with expert service. As a business owner, I need to meet with multiple clients daily and the nature of my consignment business requires me to travel to their homes to evaluate the items they wish to sell/consign. I dropped off my vehicle fully expecting to hear that I would need to have a transmission replacement or at the very least be required to pay a large sum of money to have a transmission repair. After a road test and a transmission computer diagnosis check of my vehicle, your service team technician told me that all I needed was a simple external sensor and that my car would be ready by noon for less than $200. I cannot thank you enough for your outstanding customer service. I will be happy to recommend your transmission repair shop to others as fair, honest, expert and courteous."

Alex Darnell of Baltimore Maryland

"Jim Jennings Transmissions in Baltimore provided me with EXCELLENT service! I was able to talk to someone on the phone before bringing my car to them to get an idea of what my transmission problem was. We went on a test drive to see exactly what my problem was, and computer diagnose any additional problems that I was not aware of. The service was quick, and not excruciatingly expensive. I was treated as if I had been coming to them for years. That's the way ALL repair shops should be. Jim Jennings Transmission gets 10/10 from me! Thank you all!"

Bill Mciimail of Baltimore Maryland

"I want to thank Jim Jennings Transmissions in Essex for the professional service JC provided to me last week. On Monday, I called you to set up an appointment for a transmission problem. On Tuesday morning, I dropped off my car at 7:00 AM. By 8:30, JC called and told me there was no transmission issue but I clearly had an engine performance issue. He asked if I used a local mechanic. I indicated I have taken my vehicles for years to Paul Stiffler across the street. He told me "I WILL RUN IT ACROSS FOR YOU TO PAUL". Amazing. By noontime, Paul diagnosed the problem, It needed a catalytic converter. By days end, I was back on the road. My Chevy Impala was running smoothly again. This professional courtesy from Jim Jennings Transmissions was above and beyond what I normally have come to expect. Many mechanics would have echoed: You don't have a transmission problem but I don't know what it is so come get your car. Your transmission technician went the extra mile. It saved me an extra trip plus caused minimal inconvenience to me. The goodwill built up by your father continues to grow with employees like JC."

Dominic Daniel of Baltimore Maryland

"I want to thank Charlie Dukeman for all his help with my transmission problem. I had called to see if they had a part in stock which they did, but Charlie proceeded to ask what the problem was, I described the problem to him and he did a computer diagnosis of my problem which was completely different than I had originally thought. I drove my car down to Essex from Bel Air, and he fixed my transmission problem FREE OF CHARGE! The only thing I needed was a bushing instead of the 50 dollar transmission governor the other shop wanted to install which was incorrect. Thanks again!!"

Jason Carter of Baltimore Maryland

"Today I had my transmission fluid changed in my Chevy Impala. I found all the Jim Jennings team to exceed my expectations. They were able to get me an appointment same day to accommodate my busy schedule. Once I arrived everyone was polite and I found the trained technicians to be very knowable. I also had a in depth conversation with Gary Jennings in the waiting room. After our talk it was very clear that he has a passion for excellent customer service. I would highly recommend this Baltimore transmission shop to everyone I know."

Joseph of Dundalk Maryland

"Jim Jennings Transmissions in Baltimore is a great business. They are honest, professional, customer oriented people who provide excellent transmission repair service. I would definitely recommend them to family and friends."

Fran Lane of Baltimore Maryland

"Outstanding service! Jim Jennings Transmissions went above and beyond to fix our 2004 Jeep Liberty . It required a part that was on "national backorder." Our mechanic, went out of his way searching the internet and talking to dealers across the country to try to track down the part. His hard work and determination paid off. Jim Jennings kept us updated every step of the way. When the part arrived, they installed it immediately and didn't charge us for the labor. I highly recommend Jim Jennings Transmissions. Their customer service and attention to detail is outstanding!"

Sonja Okeke of Rosedale Maryland

"I call Jim Jennings transmission, concerning my 2013 Nissan Pathfinder' s transmission. They could have easily lied and took complete advantage of me, but instead look up my warranty and directed me back to the Nissan dealership and told me exactly what to say, so I would not be taken advantage of at the shop. They were a great help and a pleasure. If I ever do need any transmission work this is the place I will go. Thank you Jim Jennings transmission."