Terms & Conditions

TJ Brooks of Catonsville Maryland

"In December 2007, we had to have the transmission and ECM replaced in my 2001 Toyota RAV 4. We struggled with whether to incur the $5,1000 expense that we had not budgeted for or to just scrap the car and buy a new one. To make a long story short we went ahead and had the transmission and ECM replaced. Fast forward 3 years. The RAV 4 has been running just fine and out of the blue we get a call from JC at Jim Jennings Transmissions. JC told us that he had learned, through an online forum, that there was a possible transmission warranty enhancement available through Toyota to cover the replacement of the ECM and transmission on our model year RAV 4. JC suggested we contact Toyota for more information. We did just that and on Friday we received a reimbursement check from Toyota in the amount of $5,147. JC most certainly did not have to notify us about the extended warranty (Toyota should have done that!). JC stood to gain nothing...but our eternal gratitude...for making that phone call. We can't begin to say enough good things about the EXCEPTIONAL customer service we received from JC! It's so nice to know there are businesses with integrity that truly care about their customers!"

Jason Carter of Baltimore Maryland

"Today I had my transmission fluid changed in my Chevy Impala. I found all the Jim Jennings team to exceed my expectations. They were able to get me an appointment same day to accommodate my busy schedule. Once I arrived everyone was polite and I found the trained technicians to be very knowable. I also had a in depth conversation with Gary Jennings in the waiting room. After our talk it was very clear that he has a passion for excellent customer service. I would highly recommend this Baltimore transmission shop to everyone I know."

David Q. of Essex Maryland

"This will be our second review of Jim Jennings Transmissions shop. We have a 2005 Chevy Malibu that we were told needed a transmission rebuild. This would cost us around $2500 elsewhere. That was almost 3 years ago. After a transmission flush and then a fluid top off a year later the car is still running great. I have and will again depend on the excellent repair work of the mechanics and will and have recommend their location to anyone I know who needs transmission work."

Ken Macleod of Forest Hill Maryland

"Dear Gary, So many times, when we hear from a customer, it is a negative response. But I wanted to let you know that since I have been coming to Jim Jennings Transmissions in Baltimore to have my car serviced, I have nothing but glowing words for the level of customer service that I have received! Service writer Dex is the perfect guy that you have at your front desk and the timely manor that my car was serviced on Friday, Jan 18th, took about an hour for my 30,000 mile check-up. I have been bringing my cars to your shop since about 1994 when I blew a transmission in Jupiter, Florida. It was repaired in Jupiter but soon after getting back to Baltimore, it, blew again. Thanks to the transmission warranty Dex and your team of customer service technicians did a wonderful job and I have been coming back to your shop ever since."

Tim Ackerman of Baltimore Maryland

"We have had the pleasure of using Jim Jennings Transmissions three times. Their kindness and experience never faltered. Always went above and beyond to help with our transmission troubles and even took precious time to listen to our constant ranting and questions. The professionalism and amazing mechanical and customer service is at such a level they should write a manual for other clueless transmission service shops to follow. I will never hesitate to use them again in the future. Even if I just wanna know what the weather is I know they will take the time to look outside and tell me....:) Thanks, aren't enough guys..."

Bryon T. of Baltimore Maryland

"Jim Jennings Transmissions in Baltimore is the #1 spot in Maryland for transmission repair ."

Paul Hollenstein of Dundalk Maryland

"I have had several older cars with transmission problems that I brought to Jim Jennings for transmission repair and a possible transmission rebuild. The work was always done quickly and professionally. The transmissions out lived the cars it was in. I had JC do a transmission rebuild on my daughters 1990 Toyota Camry last year. I just brought it back for it's yearly check up and as usual it runs like a Swiss clock. Look no further if you ever need any transmission repair and transmission rebuild work done and want a professional and reliable job!"

Howard Keener of Edgemere Maryland

"After going to 3 different shops and getting 3 different results and not being pleased with their services I went to Jim Jennings Transmissions in Baltimore. They actually manually checked out the transmission part I knew was worn, that the others didn't bother to do. They explained exactly what was happening very clearly, which I kinda of thought. They showed me then and there they were an honest shop and I continued to go along with everything that they said was needed. It was a lot of major transmission rebuild work and now the truck runs like new."

George Hayes of Middle River Maryland

"Jim Jennings is the finest transmission shop in the Baltimore Area and let me tell you why. This past Saturday, I called the shop hoping somebody would be there. Gary, who I believe is the owner and he happened to be there catching up on paperwork heard my concern about what I thought was transmission fluid leaking after a recent servicing of the vehicle, he told us to bring it in. He could have easily blew me off until Monday. He put it upn the lift and checked it himself and he checked all fluids and to our relief found nothing wrong. In the past I have had 2 transmissions repair. They always back their work with integrity!"

Anthony of Durham North Carolina

"We were on our way to Philadelphia when the clutch from our Nissan Pathfinder decided to go out. I spent about an hour in a gas station parking lot trying to fix it myself not knowing what the real problem was. I then turned to the phone book and saw a huge ad for Jim Jennings Transmissions in Baltimore with their number. I called and I was truly lucky that they were there on Saturday. Gary answered and made all the arrangements to have the Pathfinder towed to their shop and he personally picked my family and I up and brought us to the airport so we could rent a car and be on our way. Then on Monday when they took apart the transmission and found out the problem, they made some adjustments to their schedule to have me done on Tuesday so I can make it back to work on Wednesday. Jim Jennings Transmissions truly are customer service oriented and very professional. There are still some great businesses left in this world and I experienced it first hand with them."