Customer Reviews

Jim Jennings Transmissions invites you to read the customer reviews & check rating scores for the services & repair done at our family-owned transmission repair shop in Baltimore. We hope that when "best transmission shops near me" or "best auto mechanic near me" is searched on websites like Google, Yahoo, or Yelp, Jim Jennings Transmissions will be found to have the best customer ratings and reviews than any of the other transmission repair shops in Baltimore. Please feel free to request a price quote or schedule an appointment at any time using our online forms. Please take a moment and write a Google review of our Baltimore transmission shop.
Share Review
  • Total Reviews:
  • 127
  • Customer Service:
  • 4.9
  • Shop Cleanliness:
  • 4.9
  • Repair Timeliness:
  • 4.9
  • Cost Estimate:
  • 4.8
  • Would Recommend:
  • 4.9
  • Overall Rating:
  • 4.9
  • My car broke down and I was told that it was a transmission problem and the transmission repair shop I went to was suggesting that I get a rebuilt transmission for $3000! Well, I sure did not have that kind of money laying around and had almost given up, when I decided to get a second opinion from another transmission shop in Baltimore. And that is when I met the amazing team at Jim Jennings! They did a thorough diagnostic and found out that my problem was not even transmission. Long story short, I ended up paying WAYYYY less and my car is running smoothly till now! By the way its been 5 months :) And I must mention the excellent customer service, they kept me informed, explained things very well and the main store owner was so down to earth and helpful. Now I do not hope to have another transmission problem, but if I do- you know who I would be going to!

    Jessica Esochaghi
    White Marsh MD
    Our Response
    View Ratings

    Every member of the team really appreciates you taking the time to share some comments about the transmission problem we diagnosed for you at our shop in Baltimore. We know you could have found a transmission shop in White Marsh to help with your problem and we are grateful we had a chance to be of assistance. We also hope you never have another problem with your transmission but if you do we will be ready to help you again.

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • In December 2007, we had to have the transmission and ECM replaced in my 2001 Toyota RAV 4. We struggled with whether to incur the $5,1000 expense that we had not budgeted for or to just scrap the car and buy a new one. To make a long story short we went ahead and had the transmission and ECM replaced. Fast forward 3 years. The RAV 4 has been running just fine and out of the blue we get a call from JC at Jim Jennings Transmissions. JC told us that he had learned, through an online forum, that there was a possible transmission warranty enhancement available through Toyota to cover the replacement of the ECM and transmission on our model year RAV 4. JC suggested we contact Toyota for more information. We did just that and on Friday we received a reimbursement check from Toyota in the amount of $5,147. JC most certainly did not have to notify us about the extended warranty (Toyota should have done that!). JC stood to gain nothing...but our eternal gratitude...for making that phone call. We can't begin to say enough good things about the EXCEPTIONAL customer service we received from JC! It's so nice to know there are businesses with integrity that truly care about their customers!

    TJ Brooks
    Catonsville MD
    Our Response
    View Ratings

    We were more than glad to be of help to you with the problem you were having with your Toyota Rav 4 and we appreciate your taking the time to share your kinds about our transmission shop in Baltimore. The goal of each and every team member is to be the best transmission shop in Baltimore and feedback like yours let's us know we are doing our job and reaching our goal.

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • We took our Hyundai in for transmission repair, needed a transmission replacement and we shopped for the most reliable transmission shop we could find. After researching the internet, and reviewing the great customer comments, as well as an A rating from the BBB we decided to have our work done at Jim Jennings Transmission in Baltimore. The owner, Gary, was extremely helpful and even had shown us parts and what they had to replace. All the transmission team were very courteous. I would recommend Jim Jennings for all your transmission repairs.

    Jay Carpenter
    Middle River MD
    Our Response
    View Ratings

    Thank you Jay for sharing your review about your Hyundai transmission repair at our transmission shop in Baltimore. Our goal is having a satisfied customer like you recommend us to their family and friends. Thanks again!

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • I took my wife's car to Jim Jennings for repair fearing the worst. The vehicle had been shifting hard and revving in between changes. The car was seen at Jim Jennings Transmissions in Baltimore and found to have problem with the computer, not the transmission. The transmission repair team at Jim Jennings did some research and found an obscure recall on this vehicle. They requested I take the car to the dealership and have it fixed for free! This saved me a lot of money and shows what a honest and respectable establishment Jim Jennings is.

    Rob Johns
    Edgemere MD
    Our Response
    View Ratings

    Thank you Rob for coming over from Edgemere. We are always happy when we can save customers like you their hard earned money. Having happy endings, is what our team at Jim Jennings Transmissions in Baltimore is all about. We look forward to helping your friends, family and you again with any transmission repairs.

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • Jim Jennings Transmission is a very professional transmission repair shop. the price is right and they treat you like family. They even gave me a tour and an education lesson about transmission repair.

    Phyllis
    Baltimore MD
    Our Response
    View Ratings

    Thanks Phyllis for your review of our transmission repair shop. Our Jennings family knows that reputation and customers are our most valuable assets. We pledge to always do the "right thing" to protect them.

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • Excellent repair team! A business I can truly trust and I will recommend Jim Jennings Transmissions to my family and friends. Thanks for all your help!

    Diane
    Odenton MD
    Our Response
    View Ratings

    Diane, thank you for your thoughtful words about our Jim Jennings Transmissions customer service repair team. We are glad that coming up from Odenton to our repair shop in Baltimore was worth your while. Recommending us to your family and friends is our highest goal.

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • I recently had a transmission repair at Jim Jennings Transmissions. I was very satisfied with excellent and polite service. Thank you Ray for keeping me informed of the problem and transmission repair required. Highly recommend them.

    Jim Bradley
    Sparrows Point MD
    Our Response
    View Ratings

    Many thanks Jim for your review of Jim Jennings Transmission and our team of trained technicians. Each transmission repair tech on our team is held accountable for every repair they undertake to insure you will receive "the best from the best". YOU CAN COUNT ON IT.

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • Not enough stars to show my satisfaction with your work. JC and all the other trained technicians were very helpful and friendly.

    Herman Lorenz
    Baltimore MD
    Our Response
    View Ratings

    Thank you Herman for you fine review of our well-trained automotive technicians at Jim Jennings Transmissions. Should you need us again, we look forward to serving you, your family and friends at our Baltimore transmission repair shop.

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • I have been recommending Jim Jennings Transmissions to my friends and family members for the past week. Recently, my car had a transmission leak. The shop that I took it to was unable to do the transmission repair and recommended Jim Jennings Transmissions. I am extremely pleased with how courteous the team was to me, how they kept me informed concerning the repair's progress, explained what was needed and why, promptly it was completed, and "went the extra mile" to make the entire experience easier for me.

    Beth Woody
    Nottingham MD
    Our Response
    View Ratings

    Thank you Beth Woody from nearby Nottingham Maryland. Each transmission repair tech on our team at Jim Jennings Transmissions is held accountable for every repair they undertake to insure you will receive "the best from the best". One of our goals is to always go "the extra mile" you mentioned.

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • When our Honda Civic was having transmissions problems, we researched many different locations in the area. We were discussing our search with our neighbor and she referred us to Jim Jennings Transmissions. She told us that they were a reliable company and they have been in business for many years. We read numerous reviews about them, from several websites, and the impression we gathered was Jim Jennings was a trustworthy transmission shop. We took our Civic in and we received friendly, honest, and knowledgeable customer service. They did an excellent job identifying and repairing our transmission problem; the repair was done quickly; and we were charged a reasonable rate. We will definitely bring our vehicles to Jim Jennings in the future, and we highly recommend their team to anyone who is looking for a dependable company.

    Eugene Sobul
    Essex MD
    Our Response
    View Ratings

    What wonderful words of praise for our team of transmission experts. Jim Jennings Transmissions in Baltimore understands the importance of finding a well-trained & qualified automotive transmission technician and hope to serve your family, friends and you in the future.

    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
1 of 11