Donna Biuk - Office Manager

TJ Brooks of Catonsville Maryland

"In December 2007, we had to have the transmission and ECM replaced in my 2001 Toyota RAV 4. We struggled with whether to incur the $5,1000 expense that we had not budgeted for or to just scrap the car and buy a new one. To make a long story short we went ahead and had the transmission and ECM replaced. Fast forward 3 years. The RAV 4 has been running just fine and out of the blue we get a call from JC at Jim Jennings Transmissions. JC told us that he had learned, through an online forum, that there was a possible transmission warranty enhancement available through Toyota to cover the replacement of the ECM and transmission on our model year RAV 4. JC suggested we contact Toyota for more information. We did just that and on Friday we received a reimbursement check from Toyota in the amount of $5,147. JC most certainly did not have to notify us about the extended warranty (Toyota should have done that!). JC stood to gain nothing...but our eternal gratitude...for making that phone call. We can't begin to say enough good things about the EXCEPTIONAL customer service we received from JC! It's so nice to know there are businesses with integrity that truly care about their customers!"

Patrica G-rmeninger of Parkville Maryland

"We want to thank you for your wonderful service. You identified immediately that the clutch was not the problem. You not only didn't charge us but you assisted with trying to locate the transmission problem. Your honesty and integrity are immeasurable and qualities of great value to customers like us. We have already and will continue to recommend your transmission repair shop to others because of your high standards. Thanks again for your most outstanding customer service."

Dan Kicklighter of Dundalk Maryland

"Would just like to thank you all for your professional transmission repair service. My truck runs great! It was so nice dealing with such an honest business as Jim Jennings Transmission!"

Earl Garrett of baltimore Maryland

"A- 1 of a kind place. 1 of a kind transmission adjustment with 1 of a kind people. Excellent!"

William Marye of Baltimore Maryland

"Recently, my little red pickup trucks manual transmission decided to abandon me in Towson, MD. I called but my usual mechanic and told him what had happened and he told me that he refers all his transmission work to Jim Jennings so I gave Jim Jennings a call and explained to them what happened. We discussed what what parts were affected and he was actually able to give me a price right over the phone. I am familiar with what id involved and the price that he gave me was very reasonable. I also explained to them that I was being shipped out in a few days and just how important it was for me to get my truck back quickly. They came and got my truck and it it fixed and back to me one day earlier than they thought. Their staff is great and very pleasant to work with. I want to give a special THANK YOU to Ray who orchestrated everything in getting my truck fixed and back to me. Thank you all for everything."

Ayoola Ojo of Essex Maryland

"I never had problems with transmission and honestly I would have to check with my dictionary on how to spell the word.. until one bad day when I unknowingly bought a used 2005 Nissan Quest with a bad transmission..2005!! Transmission became my favorite word.. I called everywhere, googled every shop and sent a lot of emails .. all the results I got back made my situation more of a headache and stress... until I got referred to Jim Jennings Transmissions in Baltimore. I called and spoke with Gary, he was more concerned about my conditions not even the vehicle..he gave ideas upon ideas which really made me relaxed.. I felt really well that I had to go in for a shop quote.. when I got to their repair shop, Gary and I took a tour and that was the first time I saw what a transmission looked like.. he kept it 100% .. I was like wow... this man really has nothing to hide...I put my van in their transmission repair and less than one week I got it out with the help of their repair financing program they offered.. the van runs great and they even put my tags on and also I want to thank you guys very much for the bolts and screws you put on the panel covering the radiator.. I noticed it later on.. thanks GARY, thanks DEXTER, thanks JC and also the entire team of Jim Jennings. Thanks very much."

Ryan Kammer of Bel Air Maryland

"Thank you JC. There are guys out there that want a good transmission build, you understand. Thank you for the time to build a good transmission, to my specs! I'll send all my work to you because you take the time that other shops don't. You know how to as automatic transmission to customer specifications!"

Myron Strong of Pikesville Maryland

"These are the best transmission repair technicians that I have ever met. They are honest and genuinely care for the customers, you leave there comfortable with your decision and reassured. The Jim Jennings Transmissions team is extremely professional and dedicated to making the customer happy."

Travis of Baltimore Maryland

"I was very satisfied with my transmission service at Jim Jennings Transmissions. They were very professional and kept me up to date with what was going on with my car throughout the long transmission rebuild process. Would take my car back there if I had any issues again with my car."

Kendall Manges of Parkville Maryland

"My check engine light had come on and after having the diagnostics run, I was informed of the codes and notified by a local mechanic that the errors looked to be more "technical issues" than mechanical. I unfortunately had first taken my car to AAMCO who wanted to completely take apart my transmission and do a transmission rebuild, which was going to cost me at minimum, $2300. However, I wanted to a second opinion, and was referred to Jim Jennings Transmissions in Baltimore by 2 other local mechanics. I was EXTREMELY happy I was able to take my car to them, because they indicated there was nothing mechanically wrong, and all they had to do was do a computer reflash. The whole deal was completed in less than 24 hours, and my bill was about $400. Jim Jennings' customer service was wonderful (as they rushed to complete the work so that I didn't have to pay an additional day for my rental car) and also gave me extremely honest information, and saved me a TON of money! I have already spread their name around to several friends, and will continue to do so in the future."