John (JC) Chalk - Rebuilder
I have had 2 transmissions repair. They always back their work with integrity!
Middle River Maryland
George Hayes of Middle River Maryland
"Jim Jennings is the finest transmission shop in the Baltimore Area and let me tell you why. This past Saturday, I called the shop hoping somebody would be there. Gary, who I believe is the owner and he happened to be there catching up on paperwork heard my concern about what I thought was transmission fluid leaking after a recent servicing of the vehicle, he told us to bring it in. He could have easily blew me off until Monday. He put it upn the lift and checked it himself and he checked all fluids and to our relief found nothing wrong. In the past I have had 2 transmissions repair. They always back their work with integrity!"
Your transmission technician went the extra mile. It saved me an extra trip plus caused minimal inconvenience to me. The goodwill built up by your father continues to grow with employees like JC.
Bill Mciimail of Baltimore Maryland
"I want to thank Jim Jennings Transmissions in Essex for the professional service JC provided to me last week. On Monday, I called you to set up an appointment for a transmission problem. On Tuesday morning, I dropped off my car at 7:00 AM. By 8:30, JC called and told me there was no transmission issue but I clearly had an engine performance issue. He asked if I used a local mechanic. I indicated I have taken my vehicles for years to Paul Stiffler across the street. He told me "I WILL RUN IT ACROSS FOR YOU TO PAUL". Amazing. By noontime, Paul diagnosed the problem, It needed a catalytic converter. By days end, I was back on the road. My Chevy Impala was running smoothly again. This professional courtesy from Jim Jennings Transmissions was above and beyond what I normally have come to expect. Many mechanics would have echoed: You don't have a transmission problem but I don't know what it is so come get your car. Your transmission technician went the extra mile. It saved me an extra trip plus caused minimal inconvenience to me. The goodwill built up by your father continues to grow with employees like JC."
We can't begin to say enough good things about the EXCEPTIONAL customer service we received from JC! It's so nice to know there are businesses with integrity that truly care about their customers!
TJ Brooks of Catonsville Maryland
"In December 2007, we had to have the transmission and ECM replaced in my 2001 Toyota RAV 4. We struggled with whether to incur the $5,1000 expense that we had not budgeted for or to just scrap the car and buy a new one. To make a long story short we went ahead and had the transmission and ECM replaced. Fast forward 3 years. The RAV 4 has been running just fine and out of the blue we get a call from JC at Jim Jennings Transmissions. JC told us that he had learned, through an online forum, that there was a possible transmission warranty enhancement available through Toyota to cover the replacement of the ECM and transmission on our model year RAV 4. JC suggested we contact Toyota for more information. We did just that and on Friday we received a reimbursement check from Toyota in the amount of $5,147. JC most certainly did not have to notify us about the extended warranty (Toyota should have done that!). JC stood to gain nothing...but our eternal gratitude...for making that phone call. We can't begin to say enough good things about the EXCEPTIONAL customer service we received from JC! It's so nice to know there are businesses with integrity that truly care about their customers!"
It was so nice dealing with such an honest business as Jim Jennings Transmission!
Dan Kicklighter of Dundalk Maryland
"Would just like to thank you all for your professional transmission repair service. My truck runs great! It was so nice dealing with such an honest business as Jim Jennings Transmission!"
A business I can truly trust and I will recommend Jim Jennings Transmissions to my family and friends. Thanks for all your help!
Diane of Odenton Maryland
"Excellent repair team! A business I can truly trust and I will recommend Jim Jennings Transmissions to my family and friends. Thanks for all your help!"
To say that they were honest, kind, and fair does not say enough.
Aaron B. of Baltimore Maryland
"I took my car to Jim Jennings Transmissions in Essex with what I believed to be a transmission problem. JC took my car out for a road test and came back to talk with me about what he found. He said that he did not believe that it was a transmission problem and took another 20 minutes with me to do a computer diagnosis of the problem. He then tried to help me find a convenient and trustworthy mechanic who could fix the problem. They sent me out with kinds words and no charge. To say that they were honest, kind, and fair does not say enough. When I do finally have a transmission problem, I know exactly where I'll take my car."
I will refer everyone to Jim Jennings Transmissions in Essex. They really made me feel at ease and the quality of work was the best I ever had at any shop. thanks jj.
Tiffany of Canton Maryland
"Jim Jennings Transmissions in Essex is the best auto repair place I have been too. I wish they did more than transmissions work because I would go there for everything. They called me at 8 am to let me know my car was there safe and sound and they would call and they were going to look at my car and call me back. They called me back at 10ish and found my transmission problem and fully explained what the problem was and gave me and estimate. At 11:30 am they called me back and said the transmission problem was fixed and my car was running great. Their prices and quality are excellent. They made me feel secure and at ease by keeping me up to date about my car. When I went to pick my car up, I was greeted by 3 of the workers and they were very friendly and made me feel at home. One guy explained to me what happened with my transmission and explained it in a mechanical way. The second guy explained it to me in a non mechanic way so I have a better understanding and even showed me the damaged part off my car in explanation. The three guys explained to me how to maintain my transmission and explained what I should ask the establishment who checks and replaces my oil so I get the best service out of them. I will refer everyone to Jim Jennings Transmissions in Essex. They really made me feel at ease and the quality of work was the best I ever had at any shop. thanks jj."
Gary Jennings and the Jennings Group was a bright spot in an otherwise dark week for my family.
Helena Darnell of Baltimore Maryland
"Gary Jennings and the Jennings Group was a bright spot in an otherwise dark week for my family. My son, a college student, purchased a used Jeep several months ago. Since purchasing, he has had several repairs made. On Monday, he called me saying that while on the beltway, the Jeep starting to decelerate and then he heard a racing sound in the engine. It was suggested, he now had a transmission problem...horror!!!!. I called Gary Jennings at Jim Jennings Transmissions repair shop in a state of panic. Gary was so kind, he told my son to bring the Jeep over. Gary, personally drove in the Jeep with my son, and after a couple test drives, determined it not to be a transmission issue. The Jeep did need some minor repairs and they were made in a timely manner, despite the lot being crowded with cars. I would recommend Jim Jennings Transmissions in Baltimore to anyone who wanted fair, honest and timely repairs."
I can't say enough about how I was treated at Jennings, especially in view of the fact that I did not have the original repair done at their shop. It is a very professionally run operation.
James of Towson Maryland
"My car was having an intermittent transmission problem. The transmission was overhauled by an ATRA member on the Eastern Shore almost 2 years previously. As I was still under warranty, I took the car to Jennings because it is also a member. Gary took a ride with me and readily diagnosed the transmission problem. Jennings contacted the original shop on my behalf and explained the problem. That shop agreed it was a warranty issue and had the car towed in for what turned out to be a complete transmission rebuild -- at no charge. I am convinced that Jim Jennings Transmissions involvement was instrumental in the car being fixed under warranty. I can't say enough about how I was treated at Jennings, especially in view of the fact that I did not have the original repair done at their shop. It is a very professionally run operation."
Now I do not hope to have another transmission problem, but if I do- you know who I would be going to!
White Marsh Maryland
Jessica Esochaghi of White Marsh Maryland
"My car broke down and I was told that it was a transmission problem and the transmission repair shop I went to was suggesting that I get a rebuilt transmission for $3000! Well, I sure did not have that kind of money laying around and had almost given up, when I decided to get a second opinion from another transmission shop in Baltimore. And that is when I met the amazing team of transmission specialists at Jim Jennings! They did a thorough diagnostic and found out that my problem was not even transmission. Long story short, I ended up paying WAYYYY less and my car is running smoothly till now! By the way its been 5 months :) And I must mention the excellent customer service, they kept me informed, explained things very well and the main store owner was so down to earth and helpful. Now I do not hope to have another transmission problem, but if I do- you know who I would be going to!"