Joe Wilson - Baltimore Maryland

12/23/2013

I would like to say thanks again to Gary, JC, Ray and the entire Jim Jennings Transmissions' team. I was having a shifting issue that was intermittent and difficult to diagnose on my Dodge Ram. The problem showed up on a Saturday afternoon and I called what I thought was the shop but the call was forwarded to Gary's Cell phone. I told him the problem I was having and he took time out of his day to meet me so he could computer diagnose what was going on with my transmission. I did not believe that this level of customer service existed anymore. I dropped my truck off the following Monday and it was determined the governor pressure switch and speed sensor were bad. I had it back on Tuesday fixed and educated on a Dodge 48RE Transmission. The level of knowledge that was exhibited was far superior than any shop I have gone to over my 48 years. Jim Jennings Transmissions cares about its customers.

Our Reply

Joe.....thanks for taking the time to write your review of your experience with us and I wish I would have acknowledged it sooner. I'm actually on vacation and am catching up on some things.

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