Joe Wilson – Baltimore Maryland

  • Review

    I would like to say thanks again to Gary, JC, Ray and the entire Jim Jennings Transmissions' team. I was having a shifting issue that was intermittent and difficult to diagnose on my Dodge Ram (Cummins). The problem showed up on a Saturday afternoon and I called what I thought was the shop but the call was forwarded to Gary's Cell phone. I told him the problem I was having and he took time out of his day to meet me so he could computer diagnose what was going on with my transmission. I did not believe that this level of customer service existed anymore. I dropped my truck off the following Monday and it was determined the governor pressure switch and speed sensor were bad. I had it back on Tuesday fixed and educated on a Dodge 48RE Transmission. The level of knowledge that was exhibited was far superior than any shop I have gone to over my 48 years. Jim Jennings Transmissions cares about its customers.

    Joe Wilson Baltimore Maryland
    12/23/2013

    Reply

    Joe.....thanks for taking the time to write your review of your experience with us and I wish I would have acknowledged it sooner. I'm actually on vacation and am catching up on some things. Your review will help others determine if we're the kind of busi

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