Robert C. McCoy - Baltimore Maryland

9/14/2011

I want to thank you and Jim Jennings Transmissions for the professional way that I was treated, when you test drove my Jeep Grand Cherokee with the 42E Transmission. I had replaced the governor pressure solenoid, the pressure transducer solenoid and the overdrive torque converter clutch solenoid. You said that it had a delay in shifting at slow speeds, but shifted good at high speeds. After your transmission technician adjusted the shift cable, it shifted perfectly at all speeds. You are hardly aware of it shifting. You were patient with me and sat in the waiting room and talked with me man to man and explained exactly how the 42E transmission operated. I have worked on my vehicles and dealt with many servicemen for over fifty years and I have never experienced such excellent expert customer service with any company! I am a Deacon and on the Board of Managers at the 7,500 member New Psalmist Baptist Church in Baltimore. I printed your web page and posted it on our bulletin board at church and as we travel from church to church with our Bishop, I will be a moving advertisement for Jim Jennings Transmissions in Baltimore. Thank you again for your professionalism. I will keep you and your family in my prayers.

Our Reply

What kind words. Thank you Robert for your review. Our family of well-trained transmission technicians work hard to treat our customer like family. For over 60 years, our transmission repair shop has strived to provide prompt and courteous service to all who visit our automatic transmission repair center in Essex in the hope that you will return when you need transmission related work and refer your friends.

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