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Your transmission technician went the extra mile. It saved me an extra trip plus caused minimal inconvenience to me. The goodwill built up by your father continues to grow with employees like JC.
Bill Mciimail
Baltimore Maryland
Baltimore Maryland
"I want to thank Jim Jennings Transmissions in Essex for the professional service JC provided to me last week. On Monday, I called you to set up an appointment for a transmission problem. On Tuesday morning, I dropped off my car at 7:00 AM. By 8:30, JC called and told me there was no transmission issue but I clearly had an engine performance issue. He asked if I used a local mechanic. I indicated I have taken my vehicles for years to Paul Stiffler across the street. He told me "I WILL RUN IT ACROSS FOR YOU TO PAUL". Amazing. By noontime, Paul diagnosed the problem, It needed a catalytic converter. By days end, I was back on the road. My Chevy Impala was running smoothly again. This professional courtesy from Jim Jennings Transmissions was above and beyond what I normally have come to expect. Many mechanics would have echoed: You don't have a transmission problem but I don't know what it is so come get your car. Your transmission technician went the extra mile. It saved me an extra trip plus caused minimal inconvenience to me. The goodwill built up by your father continues to grow with employees like JC."
I will be a moving advertisement for Jim Jennings Transmissions in Baltimore. Thank you again for your professionalism. I will keep you and your family in my prayers.
Robert C. McCoy
Baltimore Maryland
Baltimore Maryland
"I want to thank you and Jim Jennings Transmissions for the professional way that I was treated, when you test drove my
Jeep Grand Cherokee with the 42E Transmission. I had replaced the governor pressure solenoid, the pressure transducer solenoid and the overdrive torque converter clutch solenoid. You said that it had a delay in shifting at slow speeds, but shifted good at high speeds. After your transmission technician adjusted the shift cable, it shifted perfectly at all speeds. You are hardly aware of it shifting. You were patient with me and sat in the waiting room and talked with me man to man and explained exactly how the 42E transmission operated. I have worked on my vehicles and dealt with many servicemen for over fifty years and I have never experienced such excellent expert customer service with any company! I am a Deacon and on the Board of Managers at the 7,500 member New Psalmist Baptist Church in Baltimore. I printed your web page and posted it on our bulletin board at church and as we travel from church to church with our Bishop, I will be a moving advertisement for Jim Jennings Transmissions in Baltimore. Thank you again for your professionalism. I will keep you and your family in my prayers."
Just wanted to say how pleased I am with the service and staff at Jim Jennings Transmissions. I am a repeat customer and will continue to be a repeat customer
Bill
Essex Maryland
Essex Maryland
"Just wanted to say how pleased I am with the service and staff at Jim Jennings Transmissions. I am a repeat customer and will continue to be a repeat customer. I recently had my 2002 Ford F350 Powerstroke Diesel's transmission, transfer case and differential repair serviced at Jim Jennings. As expected, the work was great and completed on time as promised. I have another appointment in the near future to have my other vehicle serviced at Jim Jennings also. There are several transmission shops in the area, but I feel Jim Jennings has the experience I count on to do the job properly."
their honesty and integrity will have me going back to them if I need work done again...and now I'll be the one recommending them...thanks Jim Jennings Transmissions!
Bill Severn
Baltimore Maryland
Baltimore Maryland
"Recommended by a few members of my church, I was still expecting to spend between $2000-$3000 for a transmission rebuild or a replacement, but Jim Jennings computer diagnosed the transmission problem as an electrical one, and I paid less than $140 total! Jim Jennings could have been like a lot of area transmission repair shops and hit me BIG time in the wallet, but their honesty and integrity will have me going back to them if I need work done again...and now I'll be the one recommending them...thanks Jim Jennings Transmissions!"
I would highly recommend this Baltimore transmission shop to everyone I know.
Jason Carter
Baltimore Maryland
Baltimore Maryland
"Today I had my transmission fluid changed in my Chevy Impala. I found all the Jim Jennings team to exceed my expectations. They were able to get me an appointment same day to accommodate my busy schedule. Once I arrived everyone was polite and I found the trained technicians to be very knowable. I also had a in depth conversation with Gary Jennings in the waiting room. After our talk it was very clear that he has a passion for excellent customer service. I would highly recommend this Baltimore transmission shop to everyone I know."
I highly recommend Jim Jennings Transmissions. Their customer service and attention to detail is outstanding!
Fran Lane
Baltimore Maryland
Baltimore Maryland
"Outstanding service! Jim Jennings Transmissions went above and beyond to fix our 2004 Jeep Liberty . It required a part that was on "national back order." Our mechanic, went out of his way searching the internet and talking to dealers across the country to try to track down the part. His hard work and determination paid off. Jim Jennings kept us updated every step of the way. When the part arrived, they installed it immediately and didn't charge us for the labor. I highly recommend Jim Jennings Transmissions. Their customer service and attention to detail is outstanding!"
I wanted to let you know that since I have been coming to Jim Jennings Transmissions in Baltimore to have my car serviced, I have nothing but glowing words for the level of customer service that I have received!
Ken Macleod
Forest Hill Maryland
Forest Hill Maryland
"Dear Gary, So many times, when we hear from a customer, it is a negative response. But I wanted to let you know that since I have been coming to Jim Jennings Transmissions in Baltimore to have my car serviced, I have nothing but glowing words for the level of customer service that I have received! Service writer Dex is the perfect guy that you have at your front desk and the timely manor that my car was serviced on Friday, Jan 18th, took about an hour for my 30,000 mile check-up. I have been bringing my cars to your shop since about 1994 when I blew a transmission in Jupiter, Florida. It was repaired in Jupiter but soon after getting back to Baltimore, it, blew again. Thanks to the transmission warranty Dex and your team of customer service technicians did a wonderful job and I have been coming back to your shop ever since."
I always come back to Jim Jennings for the best transmission service in Baltimore!
Frank Lopez
Ocean City Maryland
Ocean City Maryland
"Thanks for the great professional service I always receive. If I deal with Gary, Dex or JC, my 1994 Ford Ranger and I have been treated with the utmost respect. I have been to JJ for routine transmission repair service before and after you did a transmission rebuilt for me. After moving to Ocean City, Md. and 320,000 miles on my Ranger, I always come back to Jim Jennings for the best transmission service in Baltimore!"
I will choose them again even though I live in York PA I will drive to Baltimore just to get what I need fixed they are reliable, quick, and get straight to the job.
Tarsha williams
York Pennsylvania
York Pennsylvania
"I was browsing through the websites when i came across jim website so i said that is not far from where my van is so I emailed them at first to see if they could help and they did they towed my van and got it up in running in a day. I will choose them again even though I live in York PA I will drive to Baltimore just to get what I need fixed they are reliable, quick, and get straight to the job. Thanks to all the workers that I talked to I no 1 was JC and the others i really appreciated your work and kindness"
Jim Jennings Transmission are very honest people. They could have made a lot of money from having a transmission repair.
Robbie Johnson
Baltimore Maryland
Baltimore Maryland
"Jim Jennings Transmission are very honest people. They could have made a lot of money from having a transmission repair. JC helped me alot. He called me back and told me to take my GMC Terrain to any GM dealer and get it fixed for nothing because my transmission was still under warranty."
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