Mission Statement

John of White Marsh Maryland

"Jim Jennings Transmissions came thru for me in a big way doing a transmissions rebuild , at the cost for servicing one. They are the best transmission repair shop in the business . Standing behind their work and doing it in a timely manner. I am grateful for quality work at an affordable price and the integrity to back it up. Thank you very much."

Bob Melanson of Baltimore Maryland

"I want to take a moment and thank you for your excellent customer service. In this day and age when we don't know whom we can trust, it is refreshing to find a transmission repair shop such as yours that exemplifies honesty and integrity along with expert service. As a business owner, I need to meet with multiple clients daily and the nature of my consignment business requires me to travel to their homes to evaluate the items they wish to sell/consign. I dropped off my vehicle fully expecting to hear that I would need to have a transmission replacement or at the very least be required to pay a large sum of money to have a transmission repair. After a road test and a transmission computer diagnosis check of my vehicle, your service team technician told me that all I needed was a simple external sensor and that my car would be ready by noon for less than $200. I cannot thank you enough for your outstanding customer service. I will be happy to recommend your transmission repair shop to others as fair, honest, expert and courteous."

Ken Macleod of Forest Hill Maryland

"Dear Gary, So many times, when we hear from a customer, it is a negative response. But I wanted to let you know that since I have been coming to Jim Jennings Transmissions in Baltimore to have my car serviced, I have nothing but glowing words for the level of customer service that I have received! Service writer Dex is the perfect guy that you have at your front desk and the timely manor that my car was serviced on Friday, Jan 18th, took about an hour for my 30,000 mile check-up. I have been bringing my cars to your shop since about 1994 when I blew a transmission in Jupiter, Florida. It was repaired in Jupiter but soon after getting back to Baltimore, it, blew again. Thanks to the transmission warranty Dex and your team of customer service technicians did a wonderful job and I have been coming back to your shop ever since."

Anthony of Durham North Carolina

"We were on our way to Philadelphia when the clutch from our Nissan Pathfinder decided to go out. I spent about an hour in a gas station parking lot trying to fix it myself not knowing what the real problem was. I then turned to the phone book and saw a huge ad for Jim Jennings Transmissions in Baltimore with their number. I called and I was truly lucky that they were there on Saturday. Gary answered and made all the arrangements to have the Pathfinder towed to their shop and he personally picked my family and I up and brought us to the airport so we could rent a car and be on our way. Then on Monday when they took apart the transmission and found out the problem, they made some adjustments to their schedule to have me done on Tuesday so I can make it back to work on Wednesday. Jim Jennings Transmissions truly are customer service oriented and very professional. There are still some great businesses left in this world and I experienced it first hand with them."

Travis of Baltimore Maryland

"I was very satisfied with my transmission service at Jim Jennings Transmissions. They were very professional and kept me up to date with what was going on with my car throughout the long transmission rebuild process. Would take my car back there if I had any issues again with my car."

Pat of Towson Maryland

"Jim Jennings Transmissions is a great place to have your car serviced. My car needed to be towed and they were very helpful in towing the car for free, determining what needed to be done to the car and calling me to let me know what they found and estimates on the work. They were very professional and friendly explaining what needed to be done and also explaining what did not need to be done. I felt very confident that the transmission repair work was being done correctly and honestly and that I was not being taken advantage of in my lack of knowledge of the workings of the car. I would recommend them to my friends without hesitation."

Herman Lorenz of Baltimore Maryland

"Not enough stars to show my satisfaction with your work. JC and all the other trained technicians were very helpful and friendly."

Meg Stratton of Towson Maryland

"Thank you Gary and the whole Jim Jennings Family for your outstanding professional knowledge and customer service. The well-trained technicians at Jim Jennings Transmissions in Baltimore are top notch and your waiting room is nicer than most doctor's waiting rooms!"

Ryan Kammer of Bel Air Maryland

"Thank you JC. There are guys out there that want a good transmission build, you understand. Thank you for the time to build a good transmission, to my specs! I'll send all my work to you because you take the time that other shops don't. You know how to as automatic transmission to customer specifications!"

Earl Garrett of baltimore Maryland

"A- 1 of a kind place. 1 of a kind transmission adjustment with 1 of a kind people. Excellent!"