Mission Statement

Aaron B. of Baltimore Maryland

"I took my car to Jim Jennings Transmissions in Essex with what I believed to be a transmission problem. JC took my car out for a road test and came back to talk with me about what he found. He said that he did not believe that it was a transmission problem and took another 20 minutes with me to do a computer diagnosis of the problem. He then tried to help me find a convenient and trustworthy mechanic who could fix the problem. They sent me out with kinds words and no charge. To say that they were honest, kind, and fair does not say enough. When I do finally have a transmission problem, I know exactly where I'll take my car."

Eugene Sobul of Essex Maryland

"When our Honda Civic was having transmissions problems, we researched many different locations in the area. We were discussing our search with our neighbor and she referred us to Jim Jennings Transmissions. She told us that they were a reliable company and they have been in business for many years. We read numerous reviews about them, from several websites, and the impression we gathered was Jim Jennings was a trustworthy transmission shop. We took our Civic in and we received friendly, honest, and knowledgeable customer service. They did an excellent job identifying and repairing our transmission problem; the repair was done quickly; and we were charged a reasonable rate. We will definitely bring our vehicles to Jim Jennings in the future, and we highly recommend their team to anyone who is looking for a dependable company."

Eden Cheng of Halethorpe Maryland

"I'm so respectful to the team at Jim Jennings Transmissions in Baltimore for their passion and professionalism. They work for honor and work with honesty and integrity. I'll recommend to anyone who has concerns about their car transmission repair."

Phil Blatcher of York Pennsylvania

"I didn't think it was still possible to get top notch, quality customer service anymore but, that's just what Jim Jennings Transmissions in Baltimore gives. They made me feel like I was their #1 customer. They repaired my vehicle's transmission ahead of the promised time and at a very reasonable price. My vehicle runs better then ever and all their work is under warranty. Gary and his team are the best, THANK YOU! I have been telling everyone to go to JIM JENNINGS for all their transmission repair work."

Beth Woody of Nottingham Maryland

"I have been recommending Jim Jennings Transmissions to my friends and family members for the past week. Recently, my car had a transmission leak . The shop that I took it to was unable to do the transmission repair and recommended Jim Jennings Transmissions. - I am extremely pleased with how courteous the team was to me , how they kept me informed concerning the repair's progress, explained what was needed and why, promptly it was completed, and "went the extra mile" to make the entire experience easier for me."

Jessica Esochaghi of White Marsh Maryland

"My car broke down and I was told that it was a transmission problem and the transmission repair shop I went to was suggesting that I get a rebuilt transmission for $3000! Well, I sure did not have that kind of money laying around and had almost given up, when I decided to get a second opinion from another transmission shop in Baltimore. And that is when I met the amazing team of transmission specialists at Jim Jennings! They did a thorough diagnostic and found out that my problem was not even transmission. Long story short, I ended up paying WAYYYY less and my car is running smoothly till now! By the way its been 5 months :) And I must mention the excellent customer service, they kept me informed, explained things very well and the main store owner was so down to earth and helpful. Now I do not hope to have another transmission problem, but if I do- you know who I would be going to!"

Betty Borgese of Essex Maryland

"I would like to thank Jim Jennings for repairing my Jeep Liberty in a very timely manner, Also for a very fair and competitive price. If you are in need of Transmission work I highly recommend this company and Ask for Ray for he was my service adviser and is a very courteous and compassionate gentleman. Thank you and your team for repairing my Jeep Liberty. "

Pat of Towson Maryland

"Jim Jennings Transmissions is a great place to have your car serviced. My car needed to be towed and they were very helpful in towing the car for free, determining what needed to be done to the car and calling me to let me know what they found and estimates on the work. They were very professional and friendly explaining what needed to be done and also explaining what did not need to be done. I felt very confident that the transmission repair work was being done correctly and honestly and that I was not being taken advantage of in my lack of knowledge of the workings of the car. I would recommend them to my friends without hesitation."

Bob Melanson of Baltimore Maryland

"I want to take a moment and thank you for your excellent customer service. In this day and age when we don't know whom we can trust, it is refreshing to find a transmission repair shop such as yours that exemplifies honesty and integrity along with expert service. As a business owner, I need to meet with multiple clients daily and the nature of my consignment business requires me to travel to their homes to evaluate the items they wish to sell/consign. I dropped off my vehicle fully expecting to hear that I would need to have a transmission replacement or at the very least be required to pay a large sum of money to have a transmission repair. After a road test and a transmission computer diagnosis check of my vehicle, your service team technician told me that all I needed was a simple external sensor and that my car would be ready by noon for less than $200. I cannot thank you enough for your outstanding customer service. I will be happy to recommend your transmission repair shop to others as fair, honest, expert and courteous."

Chuck Cintas of Essex Maryland

"The epitome of 1st class service! I have been to Jim Jennings Transmissions in Essex many times in the past over the years and have had nothing but the most professional transmission service. The work was always on time and complete as appointed. The team of transmission repair technicians are friendly and always eager to assist with any problems I may be concerned about. Bottom line...transmission problem brought...transmission problem resolved... at a very fair and reasonable rate . I may add that the office staff is very professional, courteous, and personable. I would highly recommend them to anyone. THANKS GUYS"