How Can You Be Sure You're Choosing The Right Repair Shop?
Use your network of friends, family, co-workers and other businesses to guide you in the right direction. Ask the people you trust, "who would you go to if you needed transmission repair"? Then follow up that question with, " what is it about that company that makes you confident enough to recommend them"?
If you ask six or eight people and hear one name repeated more than others and for the reasons that make you comfortable, take the next step which is to "interview" the business in person or by phone. Your common sense and experience will help you decide if they are someone you want to do business with.
Remember, once you have found someone you can trust, you can use their network to find other trustworthy people. All you have to do is ask
I will always recommend your company to family and friends as the best transmission repair shop in Baltimore!
William Rogers of Belair Maryland
"On behalf of my daughter Adrianne and myself I wanted to thank you once again for checking the problem we were having with her 1997 Ford Escort . And, also, before I forget, please thank the transmission technician for his valuable assistance. The effort you men put forth in trying to track down the problem in her car was beyond what I expected. Because of her difficult personal situation you really helped out. I will of course do what you recommended and drive the car personally for a while to see if the transmission problem reoccurs. I'll close by, once again, promising I will always recommend your company to family and friends as the best transmission repair shop in Baltimore!"
I will be a moving advertisement for Jim Jennings Transmissions in Baltimore. Thank you again for your professionalism. I will keep you and your family in my prayers.
Robert C. McCoy
Robert C. McCoy of Baltimore Maryland
"I want to thank you and Jim Jennings Transmissions for the professional way that I was treated, when you test drove my Jeep Grand Cherokee with the 42E Transmission. I had replaced the governor pressure solenoid, the pressure transducer solenoid and the overdrive torque converter clutch solenoid. You said that it had a delay in shifting at slow speeds, but shifted good at high speeds. After your transmission technician adjusted the shift cable, it shifted perfectly at all speeds. You are hardly aware of it shifting. You were patient with me and sat in the waiting room and talked with me man to man and explained exactly how the 42E transmission operated. I have worked on my vehicles and dealt with many servicemen for over fifty years and I have never experienced such excellent expert customer service with any company! I am a Deacon and on the Board of Managers at the 7,500 member New Psalmist Baptist Church in Baltimore. I printed your web page and posted it on our bulletin board at church and as we travel from church to church with our Bishop, I will be a moving advertisement for Jim Jennings Transmissions in Baltimore. Thank you again for your professionalism. I will keep you and your family in my prayers."
I would like to thank all who helped and worked on my Toyota RAV 4 transmission repair.
Joan O'Neill of Baltimore Maryland
"I would like to thank all who helped and worked on my Toyota RAV 4 transmission repair. Thank you for the Jim Jennings Transmissions customer service. J.C. was very helpful explaining things to me so I understood what was going on with my car and what they had to do. Thank you also to my son in law for recommending Jim Jennings to me."
To say that they were honest, kind, and fair does not say enough.
Aaron B. of Baltimore Maryland
"I took my car to Jim Jennings Transmissions in Essex with what I believed to be a transmission problem. JC took my car out for a road test and came back to talk with me about what he found. He said that he did not believe that it was a transmission problem and took another 20 minutes with me to do a computer diagnosis of the problem. He then tried to help me find a convenient and trustworthy mechanic who could fix the problem. They sent me out with kinds words and no charge. To say that they were honest, kind, and fair does not say enough. When I do finally have a transmission problem, I know exactly where I'll take my car."
I will choose them again even though I live in York PA I will drive to Baltimore just to get what I need fixed they are reliable, quick, and get straight to the job.
Tarsha williams of York Pennsylvania
"I was browsing through the websites when i came across jim website so i said that is not far from where my van is so I emailed them at first to see if they could help and they did they towed my van and got it up in running in a day. I will choose them again even though I live in York PA I will drive to Baltimore just to get what I need fixed they are reliable, quick, and get straight to the job. Thanks to all the workers that I talked to I no 1 was JC and the others i really appreciated your work and kindness"
Thank you so much! I would definitely recommend Jim Jennings Transmissions and I would refer my friends and family as well (: You guys are awesome!
Jessica H. of Dundalk Maryland
"Jim Jennings Transmissions was recommended to me by my step-father who had service there some time ago. When I had car trouble, I called JJ and Gary spoke to me over the phone. I told him the symptoms that my car was having. And he broke it down for me and told me that it could've been a number of reasons why my car was acting the way it was, so he asked me to drop off my car, they would do a computer diagnosis and someone will be in touch with me the next morning. Come to find out, it wasn't my transmission (thank god), but a fuse that was blown. The price to get it fixed was very reasonable and affordable. I would definitely pay that price again before I pay the price for a new transmission. I'm just thankful it wasn't my transmission! Ray actually worked on my car and made it better again. He kept in touch with me before each step that he took to fix my car. Thank you so much! I would definitely recommend Jim Jennings Transmissions and I would refer my friends and family as well (: You guys are awesome!"
extremely honest information, and saved me a TON of money! I have already spread their name around to several friends, and will continue to do so in the future.
Kendall Manges of Parkville Maryland
"My check engine light had come on and after having the diagnostics run, I was informed of the codes and notified by a local mechanic that the errors looked to be more "technical issues" than mechanical. I unfortunately had first taken my car to AAMCO who wanted to completely take apart my transmission and do a transmission rebuild, which was going to cost me at minimum, $2300. However, I wanted to a second opinion, and was referred to Jim Jennings Transmissions in Baltimore by 2 other local mechanics. I was EXTREMELY happy I was able to take my car to them, because they indicated there was nothing mechanically wrong, and all they had to do was do a computer reflash. The whole deal was completed in less than 24 hours, and my bill was about $400. Jim Jennings' customer service was wonderful (as they rushed to complete the work so that I didn't have to pay an additional day for my rental car) and also gave me extremely honest information, and saved me a TON of money! I have already spread their name around to several friends, and will continue to do so in the future."
I want to thank you JC for what you did for me. I appreciate more than words could ever express!
Cheri Bachman of Baltimore Maryland
"This is the only place I will ever take my car to have work on my transmission problem. Your trained technician, John (JC) Chalk went over and above for me. He is the most HONEST, DECENT AND RESPECTFUL person I have ever dealt with. I want to thank you JC for what you did for me. I appreciate more than words could ever express!"
Bottom line...transmission problem brought...transmission problem resolved... at a very fair and reasonable rate . I may add that the office staff is very professional, courteous, and personable. I would highly recommend them to anyone. THANKS GUYS
Chuck Cintas of Essex Maryland
"The epitome of 1st class service! I have been to Jim Jennings Transmissions in Essex many times in the past over the years and have had nothing but the most professional transmission service. The work was always on time and complete as appointed. The team of transmission repair technicians are friendly and always eager to assist with any problems I may be concerned about. Bottom line...transmission problem brought...transmission problem resolved... at a very fair and reasonable rate . I may add that the office staff is very professional, courteous, and personable. I would highly recommend them to anyone. THANKS GUYS"
Standing behind their work and doing it in a timely manner. I am grateful for quality work at an affordable price and the integrity to back it up. Thank you very much.
White Marsh Maryland
John of White Marsh Maryland
"Jim Jennings Transmissions came thru for me in a big way doing a transmissions rebuild , at the cost for servicing one. They are the best transmission repair shop in the business . Standing behind their work and doing it in a timely manner. I am grateful for quality work at an affordable price and the integrity to back it up. Thank you very much."