Tiffany - Canton Maryland5/21/2010
Jim Jennings Transmissions in Essex is the best auto repair place I have been too. I wish they did more than transmissions work because I would go there for everything. They called me at 8 am to let me know my car was there safe and sound and they would call and they were going to look at my car and call me back. They called me back at 10ish and found my transmission problem and fully explained what the problem was and gave me and estimate. At 11:30 am they called me back and said the transmission problem was fixed and my car was running great. Their prices and quality are excellent. They made me feel secure and at ease by keeping me up to date about my car. When I went to pick my car up, I was greeted by 3 of the workers and they were very friendly and made me feel at home. One guy explained to me what happened with my transmission and explained it in a mechanical way. The second guy explained it to me in a non mechanic way so I have a better understanding and even showed me the damaged part off my car in explanation. The three guys explained to me how to maintain my transmission and explained what I should ask the establishment who checks and replaces my oil so I get the best service out of them. I will refer everyone to Jim Jennings Transmissions in Essex. They really made me feel at ease and the quality of work was the best I ever had at any shop.