They are honest and genuinely care for the customers, you leave there comfortable with your decision and reassured. The Jim Jennings Transmissions team is extremely professional and dedicated to making the customer happy.
Myron Strong of Pikesville Maryland
"These are the best transmission repair technicians that I have ever met. They are honest and genuinely care for the customers, you leave there comfortable with your decision and reassured. The Jim Jennings Transmissions team is extremely professional and dedicated to making the customer happy."
Gary and his team are the best, THANK YOU! I have been telling everyone to go to JIM JENNINGS for all their transmission repair work.
Phil Blatcher of York Pennsylvania
"I didn't think it was still possible to get top notch, quality customer service anymore but, that's just what Jim Jennings Transmissions in Baltimore gives. They made me feel like I was their #1 customer. They repaired my vehicle's transmission ahead of the promised time and at a very reasonable price. My vehicle runs better then ever and all their work is under warranty. Gary and his team are the best, THANK YOU! I have been telling everyone to go to JIM JENNINGS for all their transmission repair work."
I will always recommend your company to family and friends as the best transmission repair shop in Baltimore!
William Rogers of Belair Maryland
"On behalf of my daughter Adrianne and myself I wanted to thank you once again for checking the problem we were having with her 1997 Ford Escort . And, also, before I forget, please thank the transmission technician for his valuable assistance. The effort you men put forth in trying to track down the problem in her car was beyond what I expected. Because of her difficult personal situation you really helped out. I will of course do what you recommended and drive the car personally for a while to see if the transmission problem reoccurs. I'll close by, once again, promising I will always recommend your company to family and friends as the best transmission repair shop in Baltimore!"
After going to 3 different shops and getting 3 different results and not being pleased with their services I went to Jim Jennings Transmissions in Baltimore.
Howard Keener of Edgemere Maryland
"After going to 3 different shops and getting 3 different results and not being pleased with their services I went to Jim Jennings Transmissions in Baltimore. They actually manually checked out the transmission part I knew was worn, that the others didn't bother to do. They explained exactly what was happening very clearly, which I kinda of thought. They showed me then and there they were an honest shop and I continued to go along with everything that they said was needed. It was a lot of major transmission rebuild work and now the truck runs like new."
I will most certainly return to Jim Jennings Transmissions, as well as recommend them for their quality of work and compassion for their customers and their rides. Thank you all!
Chris T of Pasadena Maryland
"I had been trying to track down and resolve a drive line vibration in my 2002 Ford F-150 for about 3 years. I've taken my truck to many repair shops, all of which half-way listened to my theory of what might be the problem, and proceeded to throw parts at it (new shocks, new tires, wheel bearings, front end suspension work, etc) or blame the vibration issue on my modified suspension (6" lift kit). I have owned this truck since it was brand new and am rather meticulous about its maintenance and care. You really would have to see the truck to understand just how meticulous (she's real clean). Just when I was about to give up hope that I could have this drive line vibration issue resolved, a family member of mine recommended I give Jim Jennings Transmissions a call. I called and spoke with J.C. and could immediately sense he was a very knowledgeable transmission technician and actually listened to my theory of what might be the issue, as well as what all previously has been done to the truck in attempt to resolve it. I dropped my truck off in early February to have it looked at and ultimately picked it back up in early March. During its one month stay, my aluminum drive shaft was removed and balanced, as well as a complete rebuild of my rear axles and differential rebuild. To most people 1 month would seem like a long time to complete the work mentioned. But what they don't realize is the amount of effort Jim Jennings Transmission put in to investigate the problem, as well as any small change to the truck would follow with a call to me to come and test drive it to see if I noticed improvement. They would also make sure I was happy with the service and if I wanted to continue investigating. Between the drive shaft and rear axle work, I am now very pleased with how my truck runs. It's been a month since I picked it up and I'm driving down the highway with a smile now that the vibration issues are finally gone. As stated earlier, I've had this truck since it was brand new. We've been together a long time. I hope to have many more years and miles with this truck and if when I need any work that would require the level of attention to detail that this truck deserves, I will most certainly return to Jim Jennings Transmissions, as well as recommend them for their quality of work and compassion for their customers and their rides. Thank you all!"
I highly recommend Jim Jennings Transmissions. Their customer service and attention to detail is outstanding!
Fran Lane of Baltimore Maryland
"Outstanding service! Jim Jennings Transmissions went above and beyond to fix our 2004 Jeep Liberty . It required a part that was on "national backorder." Our mechanic, went out of his way searching the internet and talking to dealers across the country to try to track down the part. His hard work and determination paid off. Jim Jennings kept us updated every step of the way. When the part arrived, they installed it immediately and didn't charge us for the labor. I highly recommend Jim Jennings Transmissions. Their customer service and attention to detail is outstanding!"
Jim Jennings Transmission gets 10/10 from me! Thank you all!
Alex Darnell of Baltimore Maryland
"Jim Jennings Transmissions in Baltimore provided me with EXCELLENT service! I was able to talk to someone on the phone before bringing my car to them to get an idea of what my transmission problem was. We went on a test drive to see exactly what my problem was, and computer diagnose any additional problems that I was not aware of. The service was quick, and not excruciatingly expensive. I was treated as if I had been coming to them for years. That's the way ALL repair shops should be. Jim Jennings Transmission gets 10/10 from me! Thank you all!"
I wanted to let you know that since I have been coming to Jim Jennings Transmissions in Baltimore to have my car serviced, I have nothing but glowing words for the level of customer service that I have received!
Forest Hill Maryland
Ken Macleod of Forest Hill Maryland
"Dear Gary, So many times, when we hear from a customer, it is a negative response. But I wanted to let you know that since I have been coming to Jim Jennings Transmissions in Baltimore to have my car serviced, I have nothing but glowing words for the level of customer service that I have received! Service writer Dex is the perfect guy that you have at your front desk and the timely manor that my car was serviced on Friday, Jan 18th, took about an hour for my 30,000 mile check-up. I have been bringing my cars to your shop since about 1994 when I blew a transmission in Jupiter, Florida. It was repaired in Jupiter but soon after getting back to Baltimore, it, blew again. Thanks to the transmission warranty Dex and your team of customer service technicians did a wonderful job and I have been coming back to your shop ever since."
I completely trust Jim Jennings to perform service on my car. Thank you!
Frances Cary of Catonsville Maryland
"Jim Jennings Transmissions in Baltimore is incredible. I had a transmission replacement in October and I received excellent service for a fair price and my car was promptly returned to me. Recently, my car I broke down and had no idea what the repairs would be. Mr. Gary Jennings gave an in-depth explanation what the possibilities could be, and then their repair shop diagnosed that I had a bad radiator. The radiator was replaced by the end of the day. Jennings does not usually do other repairs, focusing on transmissions repair. But as a previous customer, they were willing to help me when I had the radiator problem. I completely trust Jim Jennings to perform service on my car. Thank you!"
Hands down Jim Jennings is the best transmission repair shop in Baltimore!
Ms. Carrington of Essex Maryland
"I put a lot of effort into searching for a safe vehicle to transport my family. So when the core of my vehicle needed transmission repair, I sought out true experts to not only get me back on the road, but keep me there for the long run. The team of transmission specialists at Jim Jennings Transmissions were not only skillful professionals, but welcoming, which made me comfortable with the price of my quality service. It was a justified trade-off. Hands down Jim Jennings is the best transmission repair shop in Baltimore!"