Customer Testimonials
The Jim Jennings Transmissions staff of transmission service & repair technicians and management realize that our customers in Baltimore and the greater Baltimore County community are the most valued assets of our Baltimore area auto repair shop. We are always happy to receive testimonials from car owners and equally happy to share their feedback with you! So if you live in Baltimore or the surrounding Baltimore County area please consider our shop for all your car or truck's driveline repair and service needs.
Ms.Carrington from Essex, MD
I put a lot of effort into searching for a safe vehicle to transport my family. So when the core of my vehicle needed repair, I sought out true experts to not only get me back on the road, but keep me there for the long run. Transmission specialists at Jim Jennings' were not only skillful professionals, but welcoming, which made me comfortable with the price of my quality service. It was a justified trade-off. Hands down, Jim Jennings offers the best service for transmissions!
Tim Ackerman from Baltimore
We have had the pleasure of using J.J's three times, their kindness and experience never faltered. Always went above and beyond to help with our troubles and even took precious time to listen to our constant ranting and questions. The professionalism and amazing mechanical and customer service is at such a level they should write a manual for other clueless service shops to follow. I will never hesitate to use them again in the future. Even if I just wanna know what the weather is I know they will take the time to look outside and tell me....:) Thanks, arn't enough guys...
William F. Rogers from Belair
Dear Mr. "Dex" Cheney:
On behalf of my daughter Adrianne and myself I wanted to thank you once again for checking the problem we were having with her 1997 Ford Escort. And, also, before I forget, please thank the technician for his valuable assistance. The effort you men put forth in trying to track down the problem in her car was beyond what I expected. Because of her difficult personal situation you really helped out. I will of course do what you recommended and drive the car personally for a while to see if the problem reoccurs.
I'll close by, once again, promising I will recommend your company to family and friends.
Sincerely, William F. Rogers
Dan Kicklighter from Dundalk
Would just like to thank you all for your professional service. My truck runs great! Nice To Deal With An Honest Business!
TJ from Catonsville, MD
In December 2007, we had to have the transmission and ECM replaced in my 2001 Toyota RAV 4.
We struggled with whether to incur the expense ($5,100) that we had not budgeted for or to just scrap the car and buy a new one.
To make a long story short we went ahead and had the transmission and ECM replaced.
Fast forward 3 years. The RAV 4 has been running just fine and out of the blue we get a call from JC at Jim Jennings Transmissions.
JC told us that he had learned, through an online forum, that there was a possible warranty enhancement availabale through Toyota to cover the replacement of the ECM and transmission on our model year RAV 4. JC suggested we contact Toyota for more information.
We did just that and on Friday we received a reimbursement check from Toyota in the amount of $5,147.
JC most certainly did not have to notify us about the extended warranty (Toyota should have done that!). JC and Jim Jennings Transmissions stood to gain nothing...but our eternal gratitude...for making that phone call.
We can't begin to say enough good things about the EXCEPTIONAL customer service we received from JC!
It's so nice to know there are businesses with integrity that truly care about their customers!
phyllis from baltimore
jj trans is a very professional repair center. the price is right and they treat you like family. they even gave me a tour and an education lesson about transmissions.
