I want to thank Charlie Dukeman for all his help with my transmission. I had called to see if they had a part in stock which they did, but Charlie proceeded to ask what the problem was, I described the problem to him and he diagnosed my problem completely different than I had originally thought. I drove my car down to Essex from Bel Air, and he fixed my problem FREE OF CHARGE! The only thing I needed was a bushing instead of the 50 dollar transmission governor the other shop wanted to install which was incorrect. Thanks again!!
Sincerely,
Dominic Daniel

Dear Sir:
I want to take a moment and thank you for your excellent service. In this day and age when we don't know whom we can trust, it's refreshing to find a repair facility such as yours that exemplifies honesty and integrity along with expert service.

As a business owner, I need to meet with multiple clients daily and the nature of my consignment business requires me to travel to their homes to evaluate the items they wish to sell/consign.

I dropped off my vehicle fully expecting to hear that I would need to have my transmission replaced or at the very least be required to pay a large sum of money to have it repaired. After a road test and a computer diagnostic check of my vehicle, your service representative told me that all I needed was a simple external sensor and that my car would be ready by noon for less than $200.

I cannot thank you enough for your outstanding service. I will be happy to recommend your repair shop to others as fair, honest, expert and courteous.

Sincerely,

Bob Melanson

Thanks for doing such a professional and timely job on our transmission replacement. Your whole staff treated us like family. Had a good trip to Conn., R.I. & upstate N.Y. and returned safely to Florida.

Sincerely,

Arlon Sylvia King

Dear Gary,

I want to thank you for the professional service JC provided to me last week. On Monday, I called you to set up an appointment for a transmission problem. On Tuesday morning, I dropped off my car at 7:00 AM. By 8:30, JC called and told me there was no transmission issue but I clearly had an engine performance issue. He asked if I used a local mechanic. I indicated I have taken my vehicles for years to Paul Stiffler across the street. He told me "I WILL RUN IT ACROSS FOR YOU TO PAUL". Amazing.

By noontime, Paul diagnosed the problem, It needed a catalytic converter. By days end, I was back on the road. My Chevy Impala was running smoothly again.

This professional courtesy was above and beyond what I normally have come to expect. Many mechanics would have echoed:

You don't have a transmission problem but I don't know what it is so come get your car.

Your employee went the extra mile. It saved me an extra trip plus caused minimal inconvenience to me.

The goodwill built up by your father continues to grow with employees like JC.

Thanks again,

Bill McIImail

I have had several older cars with transmission problems that I brought to Jim Jennings for repair/rebuild. The work was always done quickly and professionally. The transmissions out lived the cars it was in. I had a JJ do a rebuild on my daughters 1990 Camry last year. I just brought it back for it's yearly check up and as usual it runs like a swiss clock. If you ever need any transmission work done on your car and you need a professional and reliable job that you can depend on then you should look no further then Jim Jennings Transmissions.
Sincerely, Paul Hollenstein/Dundalk, Maryland

Dear Gary, So many times, when we hear from a customer, it is a negative response. But I wanted to let you know that since I have been coming to Jim Jennings Transmission to have my car serviced, I have nothing but glowing words for the level of service that I have received. Service writer Dex is the perfect guy that you have at your front desk and the timely manor that my car was serviced on Friday, Jan 18th, took about an hour for my 30,000 mile check-up. I have been bringing my cars to your shop since about 1994 when I blew a transmission in Jupiter, Florida. It was repaired in Jupiter but soon after getting back to Baltimore, it, blew again. Thanks to the warranty Dex and your staff did a wonderful job and I have been coming back to your shop ever since. Thanks again,
Ken Macleod