Ken Macleod – Forest Hill Maryland

  • Dear Gary, So many times, when we hear from a customer, it is a negative response. But I wanted to let you know that since I have been coming to Jim Jennings Transmissions in Baltimore to have my car serviced, I have nothing but glowing words for the level of customer service that I have received! Service writer Dex is the perfect guy that you have at your front desk and the timely manor that my car was serviced on Friday, Jan 18th, took about an hour for my 30,000 mile check-up. I have been bringing my cars to your shop since about 1994 when I blew a transmission in Jupiter, Florida. It was repaired in Jupiter but soon after getting back to Baltimore, it, blew again. Thanks to the transmission warranty Dex and your team of customer service technicians did a wonderful job and I have been coming back to your shop ever since.

    Our Response

    Many thanks Ken for your words of praise about our team of customer service technicians. Each transmission repair technician on our team is held accountable for every repair they undertake to insure you will receive "the best from the best". YOU CAN COUNT ON IT. Thanks again, and hope you will tell your friends and family about us, too.

    • Shop Cleanliness
    • Repair Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction